| Office
Opening Hours |
|
|
| Monday
- Friday 10.00am - 6.00 pm |
|
e-mail
us here |
| Saturday &
Sunday Closed |
|
|
| Please bear in
mind that the local time here in Spain is approximately 6 hours ahead
of the USA. If you have any enquiries on Friday, please take into
account that
we may be closed as America's afternoon begins, but we'll be on it first
thing that next Monday morning. |
|
|
|
|
|
| Lost
passwords |
|
|
| Have you subscribed by
credit card & forgot Your Password? We need your CC-Bill
transaction number, subscription number, e-mail address used to sign up,
& your surname. |
|
e-mail
us here |
|
|
|
| General
or Billing Enquiries |
|
|
| If you
have a billing enquiry, need some advice, or have some sort of technical questions, then please send them to us here
at: |
|
e-mail
us here |
|
|
|
| CC-Bill
contact details |
|
|
CC
Bill Customer Service
Hours: 24 hours a day, 7 days a week, 365 days a year |
|
|
| Telephone
from the USA |
|
1-888-596-9279
(24 hours a day, 7 days a week, 365 days a
year). |
| From
all other countries |
|
+1 480 449 7751
(International Rates Apply) |
| Please reach
CC Bill by email at |
|
consumersupport@ccbill.com |
|
|
|
|
|
|
| Support/
Media
Players |
|
|
| Windows
Media Player |
|
Windows
Media Player 10 |
|
|
|
| Videolan Media
Player |
|
http://www.videolan.org/ |
|
|
|
| DIVX player |
|
http://www.divx.com/divx/ |
|
|
|
| Please
note: We encode all of our video content into MPG1 format using
standard encoding. This is the standard for internet downloads. If
you should experience any playback problems then e-mail
us here with a
description of what you are experiencing. In most cases you only
need to download the latest windows media player which we've
provided you a link for above. If you email us over the weekend,
please wait to hear from us the following monday as we're a mon-
fri operation. |
|
|
|
